Not answering the phone correctly will make you look unprofessional, and you might have to hear your boss complain.
- Phone – 전화
- Cell phone – 휴대폰, 핸드폰
- Smartphone – 스마트폰
- Answer the phone – 전화를 받다
- Hang up the phone – 전화를 끊다
- To have the wrong number – 전화를 잘못 걸다
- vibrate mode – 진동 모드
- silent mode – 무음 모드
- ringer on – 벨소리 모드
- Button – 버튼
- Delete – 삭제
- Video call – 영상 통화, 영통 (abbreviation used by young Koreans)
- To have a video call – 영상 통화하다
- Message – 메세지
- Text message – 문자
- Send a text message – 문자 보내기
- Leave a message – 메세지 남기기 (Koreans don’t leave voice messages at all. It just feels strange to us. Koreans will just hang up if you don’t answer the phone. When Koreans see a missed call, they either call back or send a text or KakaoTalk message.)
Koreans usually text in their personal lives.
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Phone plans in Korea can be expensive, and people focus more on data than minutes.
This might be because Koreans prefer to text.
During casual phone calls, 어 (uh) 네 (neh), which mean yes in Korean, might be the only thing one says while listening to someone talk.
But, Koreans prefer to call when they need something done. It makes their request less likely to be ignored.
Answering the phone at your company is very different from answering a personal phone call.
Here is a step-by-step guide to answering the phone at work in Korea.
While working at Korean companies, I was always told to pick up the phone before it rings 3 times.
If you answer the phone after that, start the conversation by saying “기다리게 해서 죄송합니다”.
When answering the office phone in Korea, it’s a good idea to start by thanking the caller.
(Saying “여보세요” will sound very unprofessional at the office.)
It’s important to state your company name followed by your name then -입니다(-ibnida).
“Company Name, (Your Team), Your Name입니다.”
If the person is trying to reach you, tell them to go ahead and speak.
If the person is trying to reach someone else, say that you are transferring them before doing so.
“연결해드리겠습니다. 잠시만 기다려주세요.”
If the person the caller is trying to reach is not available, say that he/she is absent at the moment and ask if they want to leave a message.
“지금 부재중입니다. 메모 남겨드릴까요?”
When you are done, hang up the phone by saying thank you again.
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